Privacy Policy

Last updated: 8 March 2026

Introduction

At ThinqPal, your privacy is fundamental to everything we build. This Privacy Policy explains how we collect, use, and protect your information when you use our services.

Information We Collect

Account Information

When you create an account, we collect your name, email address, and password (stored securely using industry-standard hashing).

Conversation Data

We store your conversations to provide continuity across sessions. You can delete your conversation history at any time from your account settings.

Usage Data

We collect anonymised usage data to improve our services, including feature usage patterns, response times, and error rates. This data cannot be linked back to individual users.

How We Use Your Information

To provide and maintain our AI assistant services
To improve the quality of our AI responses
To communicate with you about your account and service updates
To detect and prevent abuse or security threats
To comply with legal obligations

Data Protection

All data is encrypted in transit using TLS 1.3 and at rest using AES-256 encryption. We implement strict access controls and regularly audit our security practices.

Your Rights

Under applicable data protection laws (including UK GDPR), you have the right to:

Access your personal data
Correct inaccurate data
Delete your data and account
Export your data in a portable format
Object to certain processing activities
Withdraw consent at any time

Data Retention

We retain your data for as long as your account is active. If you delete your account, we will remove all personal data within 30 days, except where retention is required by law.

Third Parties

We do not sell your personal data. We may share limited data with service providers who help us operate our platform (e.g., cloud infrastructure, payment processing), all governed by strict data processing agreements.

Cookies

We use essential cookies to maintain your session and preferences. We do not use advertising or tracking cookies.

Contact

For privacy enquiries or to exercise your rights, please contact us at privacy@thinqpal.com.